Bridging the ICT and ICT-AT digital divide for work: Lessons from the United States

ICT is a key driver for the successful employment of persons with disabilities. Empowering persons with disabilities to compete in the increasingly digital work environment will require access to ICTs and ICT-ATs and relevant training to use them. This paper shares findings from two surveys on consumers’ experiences with obtaining ICT and ICT-AT for employment through the vocational rehabilitation system as well as through their employers in the United States. It explores the role of ICT and ICT-AT in workplace productivity, performance, and growth. It also explores the nature and impact of training and education on AT for effective use. The results from these different cohorts offer important lessons in developing strategies to overcome the digital divide and allow meaningful access to ICT and ICT-AT for successful employment outcomes in today’s technology-based workplace.